topic No one can call me in Mobile Services

No one can call me

Brendan16 — Wed, 20 Mar 2024 11:21:20 GMT

Over the last weeks, I have had a number of people trying to contact me via my mobile phone which I have with ee. The phone rings and then goes straight through to busy. I am not making a call at the time. I know this because I have tested phoning the mobile number and this happens to me. I have looked at my settings and cannot find anything wrong. I have also contacted ee tech support via my mobile and gone through the procedures and your system has not managed to connect me to a tech representative to deal with the issue. I have tried several times and waiting between attempts to receive texts which have never arrived. Can you help me please?

Re: No one can call me

bristolian — Wed, 20 Mar 2024 11:27:34 GMT

If "the phone rings and then goes straight to busy", this suggests your "call divert when unanswered" has inadvertently been set to 5 or 10 seconds rather than the 25 seconds default.

You should be able to amend these using your phone's call divert settings menu.

Re: No one can call me

Brendan16 — Wed, 20 Mar 2024 13:45:48 GMT

Hi Bristolian,

Thanks for this. I've checked my call forwarding and options in Call Settings and they are not set up and set to not do so. I don't have a 'Call Divert' function on this phone. I have searched for it. Any other suggestions that you might have, I'd be grateful for.

Thanks,

Brendan

Re: No one can call me

James_B — Wed, 20 Mar 2024 17:08:53 GMT

What type of phone are you using, @Brendan16?

Do you only see this issue in one location?

James