topic Re: How do I contact ee from abroad about my roaming not working in Mobile Services

How do I contact ee from abroad about my roaming not working

HAR14 — Fri, 15 Mar 2024 17:34:16 GMT

i I need help from we but cannot find a way to contact them. I was able to roam in Europe but am now in South America and cannot call or use data therefore a phone number is no use and the re is no option to chat .
At a loss

Re: How do I contact ee from abroad about my roaming not working

XRaySpeX — Fri, 15 Mar 2024 17:36:13 GMT

@HAR14 : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated.

Re: How do I contact ee from abroad about my roaming not working

HAR14 — Fri, 15 Mar 2024 17:47:17 GMT

Thanks a lot. I didn’t type roaming as had done so previously and was able to roam on route to South America. I’ve tried the numbers for CS but all terminate without an answer. Looks like I’m just going to be tied to hotel WiFi access only 😔.

thanks again.

Re: How do I contact ee from abroad about my roaming not working

bristolian — Fri, 15 Mar 2024 17:49:06 GMT

Sounds like you had EU-only roaming enabled, thus being outside the EU amounts to no-roaming.

You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: How do I contact ee from abroad about my roaming not working

XRaySpeX — Fri, 15 Mar 2024 17:50:43 GMT

You should be activated for global roaming unless in the meantime you restricted it to EU roaming.

Re: How do I contact ee from abroad about my roaming not working

HAR14 — Sun, 17 Mar 2024 10:43:28 GMT

Thank you