Roaming

Kerryhayhurst — Fri, 15 Mar 2024 17:39:34 GMT

My son is in Spain but having issues with his internet on his phone, yet roaming is on any advice

Re: Roaming

XRaySpeX — Fri, 15 Mar 2024 17:48:44 GMT

@Kerryhayhurst : Can he make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming

bristolian — Fri, 15 Mar 2024 17:51:31 GMT

What are the issues with your son's Internet?

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Roaming

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