topic Re: Can't recieve phone calls from O2 Network (Very Specific) in Mobile Services

Re: Can't recieve phone calls from O2 Network (Very Specific)

Mikewin — Fri, 15 Mar 2024 15:34:06 GMT

I have had exactly the same problem with my calls from the O2 network.I have changed the sim into different phones and the problem remains .Did you manage to find a solution..... I wonder is it anything to do with the actual phone number

Re: Re: Can't recieve phone calls from O2 Network (Very Specific)

Leanne_T — Fri, 15 Mar 2024 16:17:50 GMT

Hi @Mikewin

Thanks for coming to the community.

Have you been in touch with our tech guides on 150 to get this looked into and see what could be causing this?

Leanne.

Re: Re: Can't recieve phone calls from O2 Network (Very Specific)

bristolian — Fri, 15 Mar 2024 16:46:35 GMT

Are calls from other networks affected, or only O2? If you have a ported-in number, then if there's a problem with porting data it's quite common for "on-net" calls from other EE users to work but any "off-net" callers to have problems.

Do you have a ported-in number, and if so when did you port-in? When did this problem start?

Re: Re: Can't recieve phone calls from O2 Network (Very Specific)

Mikewin — Fri, 15 Mar 2024 17:37:13 GMT

My number originated with Vodafone 28 years ago and EE are trying to check whether there has been an error in the porting. I don’t want to change my number.

Sent from my iPhone

Re: Re: Can't recieve phone calls from O2 Network (Very Specific)

bristolian — Fri, 15 Mar 2024 17:50:39 GMT

You've only answered one of the several questions posed in my previous post.

Reporting to EE CS is the correct process to follow, but some of the questions above would help direct investigations correctly.