topic Re: Re: Unable to make calls in Mobile Services

Re: Unable to make calls

Kennyglen97 — Sat, 24 Feb 2024 14:44:48 GMT

Same here and I'm not getting on to the company if you got through can you share how please ?

Re: Re: Unable to make calls

Leanne_T — Sat, 24 Feb 2024 15:54:23 GMT

Hi @Kennyglen97

Can you receive calls?

Are you in the UK?

What happens when you make a call?

Leanne 🙂

Re: Re: Unable to make calls

Kennyglen97 — Sat, 24 Feb 2024 15:56:33 GMT

Yes I am in the uk I'm receiving data text etc but I'm not able to receive nor make phone calls

Re: Re: Unable to make calls

Leanne_T — Sat, 24 Feb 2024 16:03:44 GMT

Thanks @Kennyglen97

Have you recently joined EE?

Is this happening in more than one area?

Leanne.

Re: Re: Unable to make calls

Kennyglen97 — Sat, 24 Feb 2024 16:06:35 GMT

Yes I've just join

Re: Re: Unable to make calls

Kennyglen97 — Sun, 25 Feb 2024 06:36:21 GMT

Over a week

Re: Re: Unable to make calls

Katie_B — Sun, 25 Feb 2024 07:34:04 GMT

Thanks for getting back to us @Kennyglen97.

What happens when you try to make a call?

Are you aware of anyone else within your area experiencing this?

Katie

Re: Re: Unable to make calls

Kennyglen97 — Sun, 25 Feb 2024 07:35:54 GMT

Whenever I try to call the call ends immediately and whenever I try calling from someone else phone it's not ringing

Re: Re: Unable to make calls

Katie_B — Sun, 25 Feb 2024 07:37:28 GMT

Are you able to test your SIM in another device @Kennyglen97?

Does your phone show you are connected to 4G or 5G?

Katie

Re: Re: Unable to make calls

Kennyglen97 — Sun, 25 Feb 2024 07:45:20 GMT

No it doesn't work in any other phone

Re: Re: Unable to make calls

Katie_B — Sun, 25 Feb 2024 07:46:17 GMT

Thanks for checking @Kennyglen97.

Does your phone show signal or that it is connected to the EE network?

Katie

Re: Re: Unable to make calls

Kennyglen97 — Sun, 25 Feb 2024 07:49:59 GMT

Yes it shows

Re: Re: Unable to make calls

Katie_B — Sun, 25 Feb 2024 07:52:11 GMT

I'd recommend trying a replacement SIM @Kennyglen97.

Do you have a local EE Store near?

Katie

Re: Re: Unable to make calls

Kennyglen97 — Sun, 25 Feb 2024 08:27:07 GMT

No I don't have any nearby

Re: Re: Unable to make calls

Katie_B — Sun, 25 Feb 2024 08:41:00 GMT

Do you have access to another phone to call our customer care team @Kennyglen97?

The team will be able to arrange delivery of a replacement SIM for you.

Katie 🙂

Re: Re: Unable to make calls

Kennyglen97 — Sun, 25 Feb 2024 10:50:48 GMT

Yes