topic Re: Contact EE when phone isn't working in Mobile Services

Contact EE when phone isn't working

timturner1961 — Mon, 11 Mar 2024 17:29:27 GMT

How can I contact EE when my phone isn't receiving incoming calls? Yes I know I can use another phone but my backup phone is also with EE and has a different issue (Sim currently suspended due to lack of use). All I need to do is get a message on this through to EE, but I have been round and round in circles many times now, ie I go through 150 etc and am forced to request a callback... the callback goes straight to voicemail (no sign of any incoming call and I don't have DND or airplane mode selected). I am getting a bit desperate now, there has to be a simple solution.

Re: Contact EE when phone isn't working

bristolian — Mon, 11 Mar 2024 17:38:56 GMT

You can contacr EE CS on 07953 966150 from any working phone, It need not be a mobile or an EE phone. You may also be able to dial +44 800 0798586 from a web-calling app such as Skype.

You can get your hibernated PAYG phone reactivated during the same call.

When did your incoming call problems start?

Re: Contact EE when phone isn't working

timturner1961 — Mon, 11 Mar 2024 17:46:21 GMT

Hello Bristolian, that's helpful, though at the moment I don't have access to anyone else's phone and given the amount of time it's taken so far (over 2 days and still can't get this message through to EE) I don't want to cause someone else inconvenience. I moved my main phone (monthly contract) over to EE recently (the backup phone was already on EE). It seems the 'not receiving incoming calls' issue may have been sporadic - I have definitely received several calls, but calls from EE are all going to voicemail without any indication of them on the phone other than a text from EE saying they tried to call me but couldn't

Re: Contact EE when phone isn't working

timturner1961 — Mon, 11 Mar 2024 17:59:26 GMT

PS It feels a bit surreal - there are real humans there trying to be helpful - I know, I spoke twith a guy 3 day ago who was doing his best to resolve the SIM issue with my backup phone. Its just that I now can't find any means to speak to them or otherwise get a message though

Re: Contact EE when phone isn't working

Chris_B — Mon, 11 Mar 2024 18:11:50 GMT

@timturner1961 Stop selecting option 1 and select option 2. Listen to the options given
Then I believe it’s option 1 for mobile.

Re: Contact EE when phone isn't working

timturner1961 — Mon, 11 Mar 2024 18:33:47 GMT

Thank you Chris 🙂

I have a feeling that's maybe what I did a few days ago when I managed to get through to someone

Re: Contact EE when phone isn't working

bristolian — Mon, 11 Mar 2024 20:15:53 GMT

Use whatever options necessary to get through the IVR and enter the call queue. Treat it as a means to an end, if necessary.