topic Re: Fraud team blocked my sim gone in store with id in Mobile Services

Fraud team blocked my sim gone in store with id

RobertID — Mon, 11 Mar 2024 13:56:25 GMT

Fraud team blocked my sim and account and i ve been in store for id verification they make photo of me and my passport but my sim it s still not having signal . What is happening please?

Re: Fraud team blocked my sim gone in store with id

Mustrum — Mon, 11 Mar 2024 14:25:42 GMT

@RobertID you will need to give the Help team a call, no one has account access or knows who you are on here.

Re: Fraud team blocked my sim gone in store with id

Schockwave — Mon, 11 Mar 2024 14:27:24 GMT

Hello @RobertID ,

Welcome to the community,

When did you go to the store? It could take up to 24 hours for everything to resume again.

Have you rebooted your phone?

Difficult for us to give you an answer, you may need to speak to customer service, which you can do for free either via something like Skype or another phone:

08000798586