topic Re: Re: Cannot receive calls at all in Mobile Services

Re: Cannot receive calls at all

yatishsingh — Thu, 07 Mar 2024 12:50:05 GMT

I am facing the exact same problem. I am using the same phone I used in the UK. There is not network, I have tried all permutation combinations, automatic-manual network selection. Have changed places, tried in New York, DC but the same problem. I am to receive a crucial OTP which I can not because of the crap network and no one to speak to.

Additionally, it is really frustrating, that I chose to spend extra £25 for roaming service that does not exist at all.

Re: Re: Cannot receive calls at all

bristolian — Thu, 07 Mar 2024 13:03:26 GMT

Your post has been moved to a new thread, to ask the standard basic questions.

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks, and is free.

On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Re: Cannot receive calls at all

yatishsingh — Thu, 07 Mar 2024 13:06:06 GMT

Yes, I had activated the roaming services by sending the text and I could use the services for the first hour at the airport but subsequently lost all network.

Re: Re: Cannot receive calls at all

yatishsingh — Thu, 07 Mar 2024 13:16:38 GMT

Thanks this was helpful. I got in touch with EE using Skype and they helped me promptly.

Re: Re: Cannot receive calls at all

Christopher_G — Thu, 07 Mar 2024 13:18:09 GMT

Hi @yatishsingh

I know you mentioned the network mode, have you tried manually connecting to other available networks in the area?

Chris