topic Re: Support in Mobile Services

Support

tpoole — Fri, 08 Dec 2023 10:41:52 GMT

How are you supposed to contact a support agent now there is no live chat? Cant dial 150 if some bright spark has cancelled the service on all our phones even before the replacement sim cards have arrived!! Wont call through wifi either. What is going on with this company now!!!!!

Re: Support

Chris_B — Fri, 08 Dec 2023 11:42:11 GMT

@tpoole Live chat is still available. Why do you need a replacement sim if they are working ? You only need a replacement sim if you have a faulty sim.

Re: Support

Johnholt — Tue, 05 Mar 2024 19:50:37 GMT

I cannot get onto live chat

Re: Support

James_B — Wed, 06 Mar 2024 08:09:36 GMT

Hi @Johnholt,

Welcome to the EE Community. 🙂

If you're a pay monthly customer with a personal account, you can access live chat via the help tab in the EE app.

Hope this helps.

James