topic Re: Re: Roaming Problem in Mobile Services

Re: Roaming Problem

Olivia63aruba — Tue, 05 Mar 2024 13:19:19 GMT

Very inconvenient and not at all user friendly. I am having the same problem.

Re: Re: Roaming Problem

bristolian — Tue, 05 Mar 2024 13:21:32 GMT

What is your roaming problem - can you explain the symptoms?

Re: Re: Roaming Problem

Olivia63aruba — Tue, 05 Mar 2024 13:25:10 GMT

I get a message saying the service you are requesting is restricted or
unavailable. Please contact customer service.
But who is customer service? In fact any number i try to phone produces the
same American voice message. I need to talk to EE. I did manage to add some
wifi service but even that doesn’t seem to be working any more!

Re: Re: Roaming Problem

Katie_B — Tue, 05 Mar 2024 13:44:52 GMT

Hi @Olivia63aruba.

Did you activate roaming before leaving the UK?

Our Live Chat team are also available within your EE app under 'Help'.

Katie