topic Re: Not receiving text messages from UK whilst abroad. in Mobile Services

Re: Not receiving text messages from UK whilst abroad.

Andy12345678910 — Tue, 05 Mar 2024 09:58:17 GMT

...I am roaming on ee in Ukraine, txt msg from UK just stopped

Re: Re: Not receiving text messages from UK whilst abroad.

bristolian — Tue, 05 Mar 2024 11:00:23 GMT

Does your phone show a connection to a Ukraine network? Can you make & receive calls OK?

Have you tried connecting to an alternative local network?

Re: Re: Not receiving text messages from UK whilst abroad.

XRaySpeX — Tue, 05 Mar 2024 13:04:44 GMT

@Andy12345678910 : Can you make calls or send texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: Not receiving text messages from UK whilst abroad.

KharkoM — Tue, 13 Aug 2024 15:49:29 GMT

Hello

I have a problem with my SIM card

I can’t activate roaming. It doesn’t let me to receive txt or calls. Also I can’t receive calls or txt messages

Re: Re: Not receiving text messages from UK whilst abroad.

KharkoM — Tue, 13 Aug 2024 16:10:32 GMT

It does show connection, but I cannot make or receive anything

Re: Re: Not receiving text messages from UK whilst abroad.

Leanne_T — Tue, 13 Aug 2024 17:41:50 GMT

Hi @KharkoM

I am sorry you are unable to use your SIM card when roaming.

Do you have a pay monthly or pay as you go account?

Have you tried manually connecting to another network?

Speak soon 🙂

Leanne.