topic Re: Re: Order iPhone 14 Plus in Mobile Services

Re: Order iPhone 14 Plus

Sandiemay — Fri, 23 Feb 2024 00:24:23 GMT

Got my new iPhone 14 Plus it won’t call out don’t got network

Re: Re: Order iPhone 14 Plus

Sandiemay — Fri, 23 Feb 2024 00:27:07 GMT

Mite put eSIM back in my iPhone 14 Plus because replacement SIM card just won’t call no network early on talk on WhatsApp so sometimes wrong phone

Re: Re: Order iPhone 14 Plus

Katie_B — Fri, 23 Feb 2024 07:35:28 GMT

Hello @Sandiemay.

Welcome to the community.

Have recently upgraded?

If yes, did your old phone have an eSIM?

Katie

Re: Re: Order iPhone 14 Plus

Sandiemay — Fri, 23 Feb 2024 13:22:52 GMT

Yes did upgrade iPhone 14 Plus nothing show up on ee account not show direct debit wrong your fort ee would show up all direct debt for Apple table too

Re: Re: Order iPhone 14 Plus

Katie_B — Fri, 23 Feb 2024 13:28:26 GMT

Thanks for confirming @Sandiemay.

Did you have a physical SIM in your previous phone or was it an eSIM?

Have you recently taken out an iPad that is not showing on your account?

Katie 🙂

Re: Re: Order iPhone 14 Plus

Sandiemay — Fri, 23 Feb 2024 14:37:36 GMT

No want physical sent out replacement sim put in iPhone 14 Plus Owen problem I fort iPhone 14 Plus would would be that simple to set up, but when it came to the Wi-Fi and the data trying to call someone on my phone was so impossible and then I was going through the settings and add all different countries. Then it had the UK and I thought what more could go wrong with this iPhone 14 you can’t even use the data outside when you’re in the supermarket doesn’t allow it oh, I want to know if this Sim card is activated

Re: Re: Order iPhone 14 Plus

Sandiemay — Fri, 23 Feb 2024 14:40:54 GMT

Come up no service other signal bar got ee think has 3 bar signal bar on iPhone 14 Plus just use data on hotspot Wi-Fi hotspot i’m I couldn’t even get it up on the iPhone 14 plus

Re: Re: Order iPhone 14 Plus

Katie_B — Fri, 23 Feb 2024 14:55:07 GMT

Thanks for getting back to me @Sandiemay.

It sounds like your SIM might not be active.

Please give us a call from another phone on 07953 966 250.

Katie 🙂

Re: Re: Order iPhone 14 Plus

Sandiemay — Fri, 23 Feb 2024 22:08:58 GMT

I wish never got iPhone 14 Plus can’t believe people problem with iPhone 14 can’t get network for since 2022 to 2023 why hasn’t sorted with problem internet signal bar up on iPhone 14 Plus day sim yesterday put in pin active still no service on iPhone 14 Plus There real problem got with iPhone 14 Plus since 2023 I can. Call nothing show my account no direct debit showing last month

Re: Re: Order iPhone 14 Plus

Leanne_T — Sat, 24 Feb 2024 08:14:46 GMT

Hi @Sandiemay

Thanks for coming back to us.

Have you been in touch with our mobile guides since you last posted to make sure the SIM card has been activated?

Leanne.

Re: Re: Order iPhone 14 Plus

Sandiemay — Sun, 25 Feb 2024 01:12:23 GMT

Seem my iPhone 14 Plus all set up just not show mobile phone iPhone 14 Plus on my account

Re: Re: Order iPhone 14 Plus

Katie_B — Sun, 25 Feb 2024 07:28:18 GMT

Good morning @Sandiemay.

Since my last post have you been able to contact our mobile guides?

Katie

Re: Re: Order iPhone 14 Plus

Sandiemay — Sun, 25 Feb 2024 09:11:20 GMT

iPhone 14 Plus show old data just not show up grade on my account my mite take long mite take ee customer

Re: Re: Order iPhone 14 Plus

Chris_B — Sun, 25 Feb 2024 10:39:00 GMT

@Sandiemay What ?

Re: Re: Order iPhone 14 Plus

Sandiemay — Tue, 27 Feb 2024 08:45:59 GMT

The only problem was when I got this iPhone. I had a Sim with it that I didn’t want. I just wanted my normal Sim and they sent me a replacement Sim and it come up with my old EE account and now it’s not showing my old account, like the billing I, I’ve used the same email to set it up so should I have changed the email and everything because I was on a new plan with this iPhone 14+

Re: Re: Order iPhone 14 Plus

Sandiemay — Tue, 27 Feb 2024 09:41:21 GMT

Because don’t have new plan upgrade iPhone 14 Plus when will bill show up on my account normal after 7th ever month could check my account for me see why my upgrade not show on my account

Re: Re: Order iPhone 14 Plus

Katie_B — Tue, 27 Feb 2024 12:39:27 GMT

Hello @Sandiemay.

How many numbers show on your account?

Speak soon,

Katie

Re: Re: Order iPhone 14 Plus

Sandiemay — Tue, 27 Feb 2024 14:36:08 GMT

Kate you are SIM card is activated if wasn’t activated phone number would show up not going new till old plan pay off Owen got 6 months left on air pad tablet I have on my account why upgrade iPhone 14 Plus if want check my account out flex monthly pay won’t show till airpad tablet pay write till 0ctober 1st 2024

Re: Re: Order iPhone 14 Plus

Katie_B — Tue, 27 Feb 2024 15:57:14 GMT

Hi @Sandiemay.

Please give us a call on 150.

Our customer care team will be able to answer any queries about your account.

Katie

Re: Re: Order iPhone 14 Plus

Sandiemay — Wed, 28 Feb 2024 11:29:24 GMT

Not show mobile phone bill on last bill last month in February could have come up march now bill show on 7th bill pay out on 15th ever month not think upgrade. iPhone 14 Plus now sent replacement. SIM card in active should make no difference now