topic Can’t make or receive calls in Mobile Services

Can’t make or receive calls

Andrew19711 — Mon, 26 Feb 2024 14:50:48 GMT

New phone, inserted SIM card but cannot make or receive calls, the call ends as soon as I dial it, have removed sim & reinserted, have also reset network settings & restarted the phone, any ideas please?
by the way I can make WhatsApp calls

Re: Can’t make or receive calls

Schockwave — Mon, 26 Feb 2024 15:05:33 GMT

Hello @Andrew19711 ,

Welcome to the community,

Is this a new SIM card? Do you still have your old SIM card? If so, have you tried your old SIM card in the phone, as you do not need to use a new SIM card.

WhatsApp calls work over wifi, so has no bearing on you having a SIM card or not, the app works over data if no wifi, which sounds like you are using.

What phone did you get?

Re: Can’t make or receive calls

Northerner — Mon, 26 Feb 2024 16:41:47 GMT

Hi @Andrew19711

Is the SIM PAYG or pay monthly contract.

Are you in the UK.

Thanks

Re: Can’t make or receive calls

bristolian — Mon, 26 Feb 2024 18:30:02 GMT

As already mentioned, WhatsApp is just an app and - just like Messenger and others - your phone & the mobile network just treat this as data usage over any available internet connection.

Key to whether you can make & receive direct-dialled calls is whether your phone shows a connection to EE's mobile network. Does it?