topic Re: Roaming charges in Mobile Services

Roaming charges

katemayyoung — Mon, 26 Feb 2024 13:18:21 GMT

Am I right that if your mobile phone contract was taken out pre Brexit (?) - I have a contract that was taken out in 2018 - roaming charges do not apply? Also, if that is correct, does it only apply to European countries or is it worldwide? We're off to the USA.

I've tried ringing EE but heaven forbid I might get to talk to a real person and I can't find any information on their website.

Many thanks for any help.

Re: Roaming charges

Chris_B — Mon, 26 Feb 2024 13:27:15 GMT

@katemayyoung provide it’s the same contract and you haven’t upgraded any point after July 7, 2021 then you can use your allowances within the EU as for America you need a roaming pass. Allowances were never included in the USA.

Re: Roaming charges

Northerner — Mon, 26 Feb 2024 16:45:25 GMT

@Chris_B

The Max plan included the USA.

@katemayyoung what is the name of the plan you have.

Thanks

Re: Roaming charges

bristolian — Mon, 26 Feb 2024 17:06:00 GMT

The roaming costs tool at https://ee.co.uk/help/mobile/roaming/roaming-costs is useful.

It also allows you to login and get personalised costs based on knowledge of your account & plan.