topic Re: Roaming fail in Mobile Services

Roaming fail

pd3417 — Mon, 26 Feb 2024 11:26:48 GMT

Hi I'm roaming in Portugal and the service appears to be nonexistent. I switch to my EE SIM and no data at all. Can someone help?

Re: Roaming fail

Northerner — Mon, 26 Feb 2024 12:01:31 GMT

Hi @pd3417

Did you activate roaming on your account before leaving the UK.

If not you'll need to download Skype and use the number in my signature over WiFi to contact EE.

Thanks

Re: Roaming fail

bristolian — Mon, 26 Feb 2024 15:42:18 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.