topic Re: EE are hopeless! in Mobile Services

EE are hopeless!

AnnoyedcustomR — Sat, 24 Feb 2024 14:09:53 GMT

Why can't EE actually offer me a service. Why should I jump through hoops to get answers to questions from a forum/community?

I am going abroad, I would like to be able to call to/from abroad (not EU) I would like to send / receive SMS, (and possibly use Data)

Why do I have to trawl through this hopeless website of theirs, and WHY will they not supply a help line staffed by humans? By the way I was promised a return call by 10.00 am this morning, still waiting,. so now it my avowed intent to tell as many people as possible what excellent service EE do NOT offer.

Re: EE are hopeless!

AnnoyedcustomR — Sat, 24 Feb 2024 14:11:45 GMT

Ha ha, congratulations, you ranked up to explorer. Seriously ???? I posted this and another rant. IF I HAD SUPPLIED MY CUSTOMERS WITH A WEBSITE AS USEFUL AS THIS AND SERVICE LIKE THIS, I'D HAVE GONE bust.

Re: EE are hopeless!

Northerner — Sat, 24 Feb 2024 14:16:07 GMT

Hi @AnnoyedcustomR

Text ROAMING to 150.
Check the costs of roaming and add-ons available here: https://ee.co.uk/help/mobile/roaming/roaming-costs

Thanks

Re: EE are hopeless!

Chris_B — Sat, 24 Feb 2024 17:45:49 GMT

@AnnoyedcustomR Alternatively, use my EE app, manage>Add ons> Roaming. And if you want to speak with customer services stop pressing option 1 and listen to the other options ie option 2