topic Please enable roaming remotely in Mobile Services

Please enable roaming remotely

Lina26 — Fri, 23 Feb 2024 03:45:48 GMT

I bought the roaming add on and have been in the US 2 days and it hasnt worked, no one answers the phone, the messaging bot has not helped and there is no other way to contact anyone in customer service to get support. Instead of continue going round in circles , I am writing to you here to request to enable the roaming remotely for me please asap. Its a real impediment not to have it working. Thank you

Re: Please enable roaming remotely

Leanne_T — Fri, 23 Feb 2024 08:03:24 GMT

Hi @Lina26

Thanks for coming to the community.

I am sorry we have no account access to set up roaming for you remotely.

Did you text ROAMING to 150 before travelling?

Have you tried manually connecting to a network in your phone settings?

Leanne 🙂

Re: Please enable roaming remotely

bristolian — Fri, 23 Feb 2024 08:06:15 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.