topic Re: Roming in Mobile Services

Roming

Mas145 — Tue, 20 Feb 2024 13:32:22 GMT

Hello. I don't receive an SMS message to turn on Roaming. I can't buy instrument packages at all, how can I do this?

Re: Roming

bristolian — Tue, 20 Feb 2024 13:40:32 GMT

Are you on PAYG or pay-monthly? Are you currently abroad? What do you mean by "instrument packages"?

On PAYG, roaming is auto-enabled once your phone is used in the UK first.

If you now find yourself abroad without having enabled roaming on pay-monthly, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

Re: Roming

Mas145 — Thu, 22 Feb 2024 08:31:18 GMT

so I have to go to England to receive the text message about switching on roming. Is it possible to refund the money I deposited into my account?

Re: Roming

Katie_B — Thu, 22 Feb 2024 08:35:22 GMT

Hi @Mas145.

To discuss a refund please contact our customer care team on +44 7953 966 150.

Katie

Re: Roming

XRaySpeX — Fri, 23 Feb 2024 01:09:21 GMT

You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.