topic Re: Wifi calling not showing in Mobile Services

Wifi calling not showing

Reesy71 — Tue, 20 Feb 2024 23:12:57 GMT

Hi all, i have a galaxy s23+ but its not showing wifi calling, either on my data, my home wifi (BT) or any wifi i get.

Thanks all.

Re: Wifi calling not showing

Leanne_T — Wed, 21 Feb 2024 08:38:11 GMT

Hi @Reesy71

Thanks for coming to the community.

If you go into Settings, Connections, WiFi and WiFi Calling, are they both turned on?

If so, can you turn both off and restart the phone and then back on again to see if this helps get you connected to the WiFi network?

Leanne 🙂

Re: Wifi calling not showing

Reesy71 — Wed, 21 Feb 2024 10:04:10 GMT

Hi, there is no option for wifi calling, it just isnt there..
Ive reset network settings, restarted my phone lots of times still no wifi calling option

Sent from Outlook for Android<>

Re: Wifi calling not showing

Leanne_T — Wed, 21 Feb 2024 11:57:31 GMT

Hi @Reesy71

Where did you purchase the device?

Are you using a pay as you go or pay monthly SIM?

Leanne 🙂

Re: Wifi calling not showing

Reesy71 — Wed, 21 Feb 2024 15:34:33 GMT

Purchased direct from EE last august, on contract, 100gb.

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Re: Wifi calling not showing

Leanne_T — Wed, 21 Feb 2024 15:40:53 GMT

Thanks @Reesy71

I would advise calling us on 150 and selecting technical support, our tech guides will get this looked into for you.

Leanne 🙂