topic Re: How do I buy and add roaming to my daughter’s EE phone in Mobile Services

How do I buy and add roaming to my daughter’s EE phone

QUICKASK — Mon, 19 Feb 2024 22:16:29 GMT

Daughter travelling tomorrow- can I buy and add European roaming to her EE Phone number from my EE account?

Re: How do I buy and add roaming to my daughter’s EE phone

Chris_B — Mon, 19 Feb 2024 22:36:18 GMT

@QUICKASK Is that a contract tariff or PAYG ?

Re: How do I buy and add roaming to my daughter’s EE phone

bristolian — Mon, 19 Feb 2024 22:42:56 GMT

In addition to the question re pay-monthly or PAYG already posed, if your daughter is on pay-monthly - is this the same billing account as yourself? Or a separate independent account?

It's the account holder who has the ability to purchase billing add-ons. Remember the ability to roam abroad by connecting to foreign networks, is entirely separate from billing add-ons - the process differs between pay-monthly & PAYG.

Re: How do I buy and add roaming to my daughter’s EE phone

QUICKASK — Mon, 19 Feb 2024 22:53:12 GMT

Daughter is 20 now - monthly contract is paid for by her father via his account - however we’ve been calling and texting him to enable roaming but he hasn’t answered or responded - my daughter travels to Milan tomorrow for fashion week then on to Lanzarote - is there a way I can apply the roaming to her EE number from my EE account - can I link her EE number to my account and take over the monthly payments + enable roaming for her tonight ready for tomorrow

Re: How do I buy and add roaming to my daughter’s EE phone

QUICKASK — Mon, 19 Feb 2024 22:54:01 GMT

It’s a contract tariff- but see detail below

Re: How do I buy and add roaming to my daughter’s EE phone

Chris_B — Mon, 19 Feb 2024 23:01:26 GMT

@QUICKASK From the device you need to text ROAM to 150 to enable roaming on the account.
to purchase a add on you need access to the account. If your daughter has account access she can purchase the roaming pass so you can use her tariff allowances where there. Or you pay the daily roaming fee of £2.29 in order to use the allowances.

You can take over the contract but unfortunately you’ll not be able to do this now as the account holder has to call customer services to request a change of ownership and you need to accept that change of ownership. If you can not be present at the same time a code is given to the account holder they then have to give you this code so when you speak with customer services you can give that code to proceed with the of ownership.

Re: How do I buy and add roaming to my daughter’s EE phone

XRaySpeX — Mon, 19 Feb 2024 23:03:17 GMT

You can't do anything if her phone on another a/c. You can only transfer her to your a/c with her father's consent by you both calling CS together & effecting a change of ownership.

Re: How do I buy and add roaming to my daughter’s EE phone

Chris_B — Mon, 19 Feb 2024 23:04:11 GMT

@QUICKASK The daily roaming fee is only applicable if you use the device on that day. So if it’s not use there’s no charge. Using data will incur the fee.

Re: How do I buy and add roaming to my daughter’s EE phone

bristolian — Mon, 19 Feb 2024 23:14:17 GMT

It is crucial to separate the roaming facility from whatever billing add-on is chosen.

The facility is free of charge and is crucial to enabling access to foreign networks, without which your daughter's phone will not have coverage outside the UK. Do this via the text commands mentioned above.

Billing add-ons merely reduce the cost of roaming.

Re: How do I buy and add roaming to my daughter’s EE phone

XRaySpeX — Mon, 19 Feb 2024 23:20:13 GMT

There's nowt you can do tonight. However your daughter herself can text ROAMING to 150 now to ensure roaming is activated on her a/c before she leaves UK.

Re: How do I buy and add roaming to my daughter’s EE phone

QUICKASK — Mon, 19 Feb 2024 23:30:10 GMT

Ah hah - okay - no, daughter doesn’t have account access re: her father’s account. + when daughter texts ROAM to 150 from her device the message returns an error saying ‘message not delivered’. I will try to take over the contract when I can get an answer however when we ring or text father’s number we get person not available and message not sent errors to that number.

Re: How do I buy and add roaming to my daughter’s EE phone

QUICKASK — Mon, 19 Feb 2024 23:35:45 GMT

And Big Thank you for help Chris B - much appreciated

Re: How do I buy and add roaming to my daughter’s EE phone

QUICKASK — Mon, 19 Feb 2024 23:48:03 GMT

🙂 Agree - ‘nowt we can do tonight’ + daughter’s text messages don’t work when texting 150 - best bet will be to take over the contract - will seek to do that in due course Thanks everyone

Re: How do I buy and add roaming to my daughter’s EE phone

XRaySpeX — Tue, 20 Feb 2024 03:04:02 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: How do I buy and add roaming to my daughter’s EE phone

Chris_B — Tue, 20 Feb 2024 07:39:16 GMT

@QUICKASK Not a problem. I did notice it was a bit urgent with her travel today. I hope you got this sorted 🤞