topic Re: Wi-Fi Calling working for iphone users but not android in Mobile Services

Wi-Fi Calling working for iphone users but not android

anthony2024 — Thu, 15 Feb 2024 16:29:42 GMT

I have a strange issue to resolve.

We have several devices all on EE, some iphones and some android (samsung and google).

We are in a poor signal area so rely on Wi-Fi calling, for some reason all android phones cannot connect to Wi-Fi calling but iPhones can.

Anyone know why that would be?

Just to note all devices are connected to the same network.

Thanks in advance

Re: Wi-Fi Calling working for iphone users but not android

Leanne_T — Thu, 15 Feb 2024 17:08:19 GMT

Hi @anthony2024

Thanks for coming here 🙂

Do the phones have WiFi Calling turned on in the settings?

Can they find the WiFi network and connect?

Also, does WiFi Calling work on any other WiFi network?

Speak soon 🙂

Leanne.

Re: Wi-Fi Calling working for iphone users but not android

anthony2024 — Fri, 16 Feb 2024 12:00:56 GMT

Hi Leanne

Yep all the phones have wifi calling on and have a strong wifi connection.

As i mentioned iphones work but android do not. Even tried the airplane mode trick and turning wifi back on but no difference.

I did some testing with various sims and O2 sim also didn't work but a Three sim did on the same phone.

Any ideas?

Thanks

Re: Wi-Fi Calling working for iphone users but not android

Leanne_T — Fri, 16 Feb 2024 12:02:10 GMT

Thanks for coming back to me @anthony2024

Are you able to try and connect to a different WiFi network?

Leanne.

Re: Wi-Fi Calling working for iphone users but not android

bristolian — Fri, 16 Feb 2024 12:05:37 GMT

Recent Android phones have an option to toggle "WiFi-preferred" cf "Mobile preferred".

Re: Wi-Fi Calling working for iphone users but not android

anthony2024 — Fri, 16 Feb 2024 12:05:37 GMT

Yes they work on other networks, feel as though something is blocked and I need to unblock it on this particular network.

But why would it work on iPhones and not on Android, and then work on Three but not on EE or O2?

Just a strange one.

Thanks

Anthony

Re: Wi-Fi Calling working for iphone users but not android

anthony2024 — Fri, 16 Feb 2024 12:07:47 GMT

Thanks for the message, yep they have Wifi Preferred.

As mentioned to Leanne I did the airplane mode trick so it cuts off mobile connections and just wifi only. Works on iphone not on android, works on Three not on EE or O2.

Re: Wi-Fi Calling working for iphone users but not android

Leanne_T — Fri, 16 Feb 2024 12:17:12 GMT

Hi @anthony2024

It may be worth calling our tech guides on 150 they can check WiFi Calling is fully set up for the numbers in question 🙂

Leanne.

Re: Wi-Fi Calling working for iphone users but not android

anthony2024 — Fri, 16 Feb 2024 12:19:21 GMT

Thanks for that will give them a call anyway to see if they can help but like I said it works on other wifi networks.

Re: Wi-Fi Calling working for iphone users but not android

Leanne_T — Fri, 16 Feb 2024 12:21:08 GMT

The team will certainly get this looked into for you @anthony2024

Leanne 🙂