topic Re: Can't make international calls from the UK in Mobile Services

Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 16:51:45 GMT

I cannot make any international calls when I'm home in the UK.

I can make calls in the local country when travelling but then cannot rung the UK.

I have set a caller allowance and do not have international calls barred. Cannot see another setting that might affect this.

Tried calling EE fir help but went round the houses with their automated 'help' links.

Anyone got any ideas, please?

Re: Can't make international calls from the UK

XRaySpeX — Wed, 14 Feb 2024 17:03:58 GMT

Are you on contract or PAYG?

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 17:50:10 GMT

I'm on a SIM only contract Sent from my Galaxy

Re: Can't make international calls from the UK

bristolian — Wed, 14 Feb 2024 17:52:35 GMT

@saz00114 wrote:

I have set a caller allowance

Do you mean a Spend Cap?

https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 17:58:44 GMT

SIM only contract

Re: Can't make international calls from the UK

Leanne_T — Wed, 14 Feb 2024 18:08:48 GMT

Hi @saz00114

Have you tried changing your spend cap?

You can do this in your EE app if you select Settings and Permissions, then Spend Cap.

Leanne.

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 18:28:37 GMT

No.

Contract but just the SIM. Phone bought outright

Re: Can't make international calls from the UK

Leanne_T — Wed, 14 Feb 2024 18:32:40 GMT

Hi @saz00114

If you have a contract account, you may have a spend cap on your EE account and checking in the EE app as the steps above will see if you have a spend cap active which may stop international calls.

Leanne.

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 18:51:34 GMT

I have a spending cap of £30 set already

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 18:53:18 GMT

The message I get is that "this number is barred from this phone" when I try calling Spain

Re: Can't make international calls from the UK

bristolian — Wed, 14 Feb 2024 18:54:45 GMT

Is this error consistent across different Spanish numbers? Are you close to your £30 spend cap limit already?

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 19:25:06 GMT

My plan costs just over £10 a month.

Same issue when I was in USA and tried to ring UK

Re: Can't make international calls from the UK

XRaySpeX — Wed, 14 Feb 2024 20:26:19 GMT

Spend caps don't restrict plan costs.

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 21:54:02 GMT

Not sure how that helps.

Not close to spend cap

Re: Can't make international calls from the UK

XRaySpeX — Wed, 14 Feb 2024 22:55:38 GMT

Only that you answered about your plan cost in answer to @bristolian 's Q as whether you were close to your £30 spend cap limit already, as if your plan cost contributed towards your spend cap.

Re: Can't make international calls from the UK

saz00114 — Wed, 14 Feb 2024 23:19:18 GMT

I have unlimited calls etc within the UK, so the only time I'd hit the spend cap is if I could make international calls, which I can't.

Sorry to confuse.

Re: Can't make international calls from the UK

Katie_B — Thu, 15 Feb 2024 08:40:01 GMT

I'd recommend giving us a call on 150 and reporting this with our technical care team @saz00114.

When calling 150 please select option 2, you will then be taking to our automated menu which will connect you with an agent.

Katie

Re: Can't make international calls from the UK

saz00114 — Thu, 15 Feb 2024 17:25:07 GMT

Thanks for your input, Katie.

Managed to talk to a human being and they ended up doing a system reset on my account. All sorted 👍

Re: Can't make international calls from the UK

Leanne_T — Thu, 15 Feb 2024 17:27:31 GMT

Thanks for coming back and lettig us know @saz00114

Glad to hear this is sorted for you 🙂

Leanne.