topic Re: activating roaming while abroad in Mobile Services

activating roaming while abroad

MelissaRon — Sat, 10 Feb 2024 13:09:03 GMT

So I travel abroad regularly, am use to accessing roaming automatically, am a recent EE customer, and didn't realise that I needed to prepare in advance. So I am in Spain , can't text or activate my mobile data.

Previous forum replies to this suggest logging in and accessing live chat - have tried this but cannot find an option to live chat. Someone else has said someone needs to ring from another phone, but I am here on my own. I could get someone from the Uk to phone later perhaps, but if so to which number and during which hours..

This is really frustrating! Help really appreciated. Ideally I would like ot access live chat and access that way

Thanks,

Melissa

Re: activating roaming while abroad

MelissaRon — Sat, 10 Feb 2024 13:01:00 GMT

So does this mean there is no solution?

Re: activating roaming while abroad

Christopher_G — Sat, 10 Feb 2024 13:10:50 GMT

Hi @MelissaRon

Welcome to the community

The live chat for pay monthly customers in the 'help' section of the EE App. Are you able to contact us through that?

Chris

Re: activating roaming while abroad

MelissaRon — Sat, 10 Feb 2024 13:13:22 GMT

Christopher hi,

I don't have the app on my phone, I ususaly access via the website. I can install, as I currently do have access to wifi.

Thank you for getting back so quickly

Re: activating roaming while abroad

bristolian — Sat, 10 Feb 2024 13:19:17 GMT

@MelissaRon wrote:

So I travel abroad regularly, am use to accessing roaming automatically

If you have previously used your phone abroad, then unless you're on pay-monthly and have explicitly requested roaming is deactivated and not subsequently re-enabled it - it will still be active.

You've alluded to being a recent EE customer - is this the phone you have used abroad previously? Or have you not used your EE phone abroad? This is crucial - what you may have done on a previous network is immaterial here.

Re: activating roaming while abroad

MelissaRon — Sat, 10 Feb 2024 14:35:41 GMT

So I downloaded an ee app, eventually got through. We are now an hour later, but the issue is reslved. Thank you!

Re: activating roaming while abroad

Christopher_G — Sat, 10 Feb 2024 14:47:31 GMT

That's great, thanks for coming back to let us know, @MelissaRon

Chris