topic Data not working in Mobile Services

Data not working

EmmaHB50 — Fri, 09 Feb 2024 23:56:54 GMT

My daughter has roaming set up and we had trouble getting it going last month. She’s away again and data not working again. I raised the spend cap last month on her device but do I have to tell EE again she’s away. It’s ridiculous

Re: Data not working

Christopher_G — Sat, 10 Feb 2024 07:36:00 GMT

Hi @EmmaHB50

Welcome to the community.

Whereabouts is your daughter? Is data roaming set up in her phone settings?

Is she on contract or pay as you go?

Chris

Re: Data not working

EmmaHB50 — Sat, 10 Feb 2024 07:40:30 GMT

Hello. Thank you. Yes it’s weird. It’s a contract SIM set up for roaming. I had the shock of having to pay roaming charge daily. I have never paid this until now as my contracts were always included in it. Wasn’t told when I moved to EE this would be a thing so a little

Re: Data not working

EmmaHB50 — Sat, 10 Feb 2024 07:42:07 GMT

Sorry pressed wrong button.
so yes, contract. She was in France in January. And again this week. France and Switzerland. I don’t think we’ve changed her settings since last out there so presumed it would work Obviously not lol

Re: Data not working

Christopher_G — Sat, 10 Feb 2024 08:35:43 GMT

Do you know if your daughter is able to make and receive calls, @EmmaHB50?

Does have a plan that has an inclusive extra? If so, you can set up the Roam Abroad Pass as the extra so she can use her UK allowances in France.

Chris

Re: Data not working

EmmaHB50 — Sat, 10 Feb 2024 08:48:22 GMT

I haven’t spoken to her yet today as she was travelling over night. But I can see her on find my so if I can do that I’m guessing it’s working now? I checked the spend cap too on the account and raised it so I’ll check later if all working. Thanks again

Re: Data not working

Christopher_G — Sat, 10 Feb 2024 11:01:52 GMT

OK, thanks @EmmaHB50

Hopefully it's working. Let us know if you need more help.

Chris 🙂

Re: Data not working

EmmaHB50 — Sat, 10 Feb 2024 11:06:33 GMT

Thanks ☺️ will do