topic Block / Suspend Line in Mobile Services

Block / Suspend Line

sboothman007 — Wed, 20 Sep 2023 13:17:11 GMT

I would like to block my 15yr sons iphone or suspend the line temporarily as punishment for being disruptive and using his phone at school.

I want to turn the phone off so it has no functions for perhaps 48hrs then be able to turn it back on. He will then hopefully understand that I could turn it off for much longer if he wants to continue being disruptive at school. I believe this would help many parents as children today cannot seem to live without their phones 🙂

Re: Block / Suspend Line

Leanne_T — Wed, 20 Sep 2023 14:46:42 GMT

Hi @sboothman007

I completely understand.

If you would like to see what options are available for blocking the phone please give us a call and the team will go through the options available.

Hope this works for you and you see some changes 🙂

Leanne.

Re: Block / Suspend Line

sboothman007 — Fri, 22 Sep 2023 11:45:38 GMT

Excellent Thank you for the swift reply

Re: Block / Suspend Line

lyndsey0407 — Mon, 30 Oct 2023 21:22:17 GMT

out of interest when you freeze a child’s phone how long does it take for it to activate ? thanks

Re: Block / Suspend Line

Katie_B — Tue, 31 Oct 2023 07:35:58 GMT

Hello @lyndsey0407.

Any changes can take up to 24 hours to take effect.

Katie

Re: Block / Suspend Line

Sphinx777 — Wed, 14 May 2025 14:52:32 GMT

Shouldn’t this be an option in the EE app?

im also wanting to do this.

but having to call up and cancel it and then call again to reactivate is more hassle and inconvenience than it needs to be.

Re: Block / Suspend Line

Aimz1906 — Sat, 25 Oct 2025 16:37:16 GMT

I just logged in to check this myself. Annoying teens !!

Please EE ... set this as a function in app. 🤞🤞🙌🙌🙏🙏🙏

Re: Block / Suspend Line

Bloke69 — Thu, 11 Dec 2025 10:22:22 GMT

Come on EE we need to be able to do this easily and quickly from the app. 🙏🙏🙏🙏

Re: Block / Suspend Line

Leanne_T — Thu, 11 Dec 2025 11:48:33 GMT

Hi @Bloke69

Thanks for the feedback for the app and blocking a device.

If you would like to place a block on a mobile device, please contact us and the team will be happy to help.

Leanne.