topic Re: £550 bill while in India in Mobile Services

£550 bill while in India

Menlove67 — Tue, 06 Feb 2024 04:02:44 GMT

I have just seen approx £550.00 taken out of my bank account by EE.

I am on holiday to India for a month. I contacted EE couple of days prior to leaving and spoke with customer service with a view to alerting them I would be in India for a month. My account was activated/ enabled accordingly. Or so I thought .

I also took advice from the very helpful customer support gentleman who happened to be Indian and recommended I take out an Indian Sim card which I did on arrival at Mumbai airport 3 weeks ago through Airtel.

I cannot access my EE account as I am using my Indian Sim card. I know my Roaming has been switched off on my phone and only switched on few times temporarily if I have had problems ge connection

Any help would be greatly appreciated

Re: £550 bill while in India

James_B — Tue, 06 Feb 2024 07:45:17 GMT

Welcome to the EE Community, @Menlove67

I'm sorry to hear you've had an unexpectedly large bill.

Have you logged in to your account at EE login to review your bill breakdown?

James

Re: £550 bill while in India

Menlove67 — Thu, 08 Feb 2024 07:37:43 GMT

Hi James,

Sorry for delay in getting back to you. Connections not great. Well I managed to get into my EE mail account eventually too. It transpires the calls were associated with me calling India visa helpline So I did not receive my evisa until 15 hours before flying. A lot of frantic calls. At least I know now but hard expensive lesson learned. Thank you James for taking the time to post

Re: £550 bill while in India

Christopher_G — Thu, 08 Feb 2024 07:38:54 GMT

Thank you for coming back to let us know, @Menlove67

Chris

Re: £550 bill while in India

XRaySpeX — Fri, 09 Feb 2024 03:54:32 GMT

I presume these were International Calls from the UK.

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, free on PAYG or £2 pm on contract, that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: £550 bill while in India

Menlove67 — Fri, 09 Feb 2024 04:40:49 GMT

Thanks Xray SpeX

really useful information regarding making calls abroad from uk. I will organise when I get back to uk

Thank you

Re: £550 bill while in India

XRaySpeX — Fri, 09 Feb 2024 08:49:50 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.