topic Re: Re: Can make calls but cannot receive calls or texts in Mobile Services

Re: Can make calls but cannot receive calls or texts

Paul_Gailiunas — Sat, 24 Sep 2022 16:19:49 GMT

I had no problems until a few days ago. Now I am experiencing the same as you: I can call out but if I try to call in I get an "unable to connect" message.

I went to the local EE outlet today and was advised to update the software. I have done that but nothing has changed.

Since I am not alone it looks very much as if EE have done something strange.

Re: Re: Can make calls but cannot receive calls or texts

James_B — Sun, 25 Sep 2022 08:53:03 GMT

Hi @Paul_Gailiunas,

Welcome to the EE Community. 🙂

Have you recently made any changes to your EE account?

James

Re: Re: Can make calls but cannot receive calls or texts

Paul_Gailiunas — Sun, 25 Sep 2022 10:33:02 GMT

No.

Paul

Re: Re: Can make calls but cannot receive calls or texts

James_B — Sun, 25 Sep 2022 10:54:00 GMT

Does the Network Status Checker show any problems in your area @Paul_Gailiunas?

James

Re: Re: Can make calls but cannot receive calls or texts

Paul_Gailiunas — Sun, 25 Sep 2022 12:02:23 GMT

No.

Paul

Re: Re: Can make calls but cannot receive calls or texts

James_B — Sun, 25 Sep 2022 12:09:00 GMT

Thanks for checking @Paul_Gailiunas

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

James