topic Re: New SIM only deal and now no phone calls in Mobile Services

New SIM only deal and now no phone calls

Mrg81xwj — Tue, 06 Feb 2024 14:49:28 GMT

I have just changed to a SIM only deal following the end of my contract . It was over 12 hours ago and I still cannot make or receive phone calls . Messaging , yes and everything else ok . I have switched the phone on and off (3times) but alas , no phones call being received or made ... cheers Rich

Re: New SIM only deal and now no phone calls

bristolian — Tue, 06 Feb 2024 15:02:58 GMT

Changing your priceplan should have no effect on your phone's ability to maintain network coverage.

Does your phone show VoLTE (Android) or 4G-call (Apple) when you try making calls? What happens when you try making a call?

Re: New SIM only deal and now no phone calls

Mrg81xwj — Tue, 06 Feb 2024 15:04:25 GMT

The phone just doesn't ring , hangs up each time

Re: New SIM only deal and now no phone calls

bristolian — Tue, 06 Feb 2024 15:39:26 GMT

Does your phone show VoLTE (Android) or 4G-call (Apple) when you try making calls?

Re: New SIM only deal and now no phone calls

Katie_B — Tue, 06 Feb 2024 16:15:33 GMT

Hi @Mrg81xwj.

@bristolian is right, moving to a SIM only plan should not effect your phones service.

Did you request this by speaking with us over the phone?

Katie

Re: New SIM only deal and now no phone calls

Mrg81xwj — Tue, 06 Feb 2024 17:49:40 GMT

Thanks for all the replies , its my fault , picked a deal that doesn't include phone calls . Strange that , a mobile phone company offering no phone call deals : )

You learn something everyday !!

All sorted now with the correct SIM only deal

Re: New SIM only deal and now no phone calls

bristolian — Tue, 06 Feb 2024 17:56:45 GMT

Mobile devices can be used for data use solus - telemetry devices or portable credit card terminals are prime examples.

Re: New SIM only deal and now no phone calls

XRaySpeX — Tue, 06 Feb 2024 18:56:43 GMT

It's also a mobile router company & so sells data SIMs for them. Mobile routers don't make phone calls.

Anyway this doesn't explain your inability to receive phone calls. Indeed it doesn't explain why you are unable to make phone calls as you should be able to make them & be charged for the pleasure, unless it's a PAYG data SIM with 0 credit.