https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355169#M38420 <P>Does her phone show it's connected to a network other than EE?</P> Mon, 05 Feb 2024 17:56:08 GMT XRaySpeX 2024-02-05T17:56:08Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355091#M38402 <P>I have two phones on my contract, one I use, and the other the&nbsp; wife uses. I have no problem accessing voice mail, and until recently neither did the wife. Now for some reason she is asked for a pin number to listen to her voice mail, WHY ??</P> Mon, 05 Feb 2024 15:33:30 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355091#M38402 ald3 2024-02-05T15:33:30Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355155#M38416 <P>Is she abroad?</P> Mon, 05 Feb 2024 17:38:30 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355155#M38416 XRaySpeX 2024-02-05T17:38:30Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355156#M38417 No UK only Mon, 05 Feb 2024 17:41:07 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355156#M38417 ald3 2024-02-05T17:41:07Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355159#M38418 <P>Is she near a coast/border where she might have picked up a foreign network?</P> Mon, 05 Feb 2024 17:43:41 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355159#M38418 XRaySpeX 2024-02-05T17:43:41Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355165#M38419 We both live in Scarborough, so if that is a possible cause, then why did it not effect my phone as well. ? Mon, 05 Feb 2024 17:51:07 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355165#M38419 ald3 2024-02-05T17:51:07Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355169#M38420 <P>Does her phone show it's connected to a network other than EE?</P> Mon, 05 Feb 2024 17:56:08 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355169#M38420 XRaySpeX 2024-02-05T17:56:08Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355388#M38450 No, EE only Tue, 06 Feb 2024 08:58:10 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355388#M38450 ald3 2024-02-06T08:58:10Z https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355411#M38452 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4262709">@ald3</a></SPAN>&nbsp;</P> <P>Thanks for coming here <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>I would suggest giving us a call on 150 and the team will get this looked into.&nbsp;</P> <P>Leanne.</P> Tue, 06 Feb 2024 10:41:40 GMT https://community.ee.co.uk/t5/Mobile-Services/Why-do-I-need-a-pin-number-for-one-of-my-two-phones-to-access/m-p/1355411#M38452 Leanne_T 2024-02-06T10:41:40Z