topic Re: Able to receive but unable to call or send texts while abroad in Mobile Services

Able to receive but unable to call or send texts while abroad

JoshYongguk — Sun, 04 Feb 2024 09:39:50 GMT

I am currently abroad and have a received a text from EE saying that I need to make a chargeable call/text or use data or I might lose my account. I can receive texts but am unable to text or call anyone. I have enough credit in my account to do both. I have also tried using my SIM in a different phone but with the same result. Does anyone know what I can do so that I won't lose my number? Thanks!

Re: Able to receive but unable to call or send texts while abroad

Chris_B — Sun, 04 Feb 2024 10:38:51 GMT

@JoshYongguk Are you putting 44 or +44 at the start of the number instead of a 0 if you’re trying to call/text a UK number?

Re: Able to receive but unable to call or send texts while abroad

JoshYongguk — Sun, 04 Feb 2024 11:36:24 GMT

Yes, I am and still no luck.

Re: Able to receive but unable to call or send texts while abroad

Schockwave — Sun, 04 Feb 2024 11:55:27 GMT

@JoshYongguk , I take it you are on pay as you go, so when did you last use your SIM card for a chargeable call or text?

Re: Able to receive but unable to call or send texts while abroad

JoshYongguk — Sun, 04 Feb 2024 12:02:28 GMT

Yes, I am on PAYG and the last time I did a chargeable call/text would have been at the beginning of August

Re: Able to receive but unable to call or send texts while abroad

Schockwave — Sun, 04 Feb 2024 12:04:51 GMT

@JoshYongguk , I would suggest having a read here as it looks like your SIM card has gone into hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642