topic Re: Refund in Mobile Services

Refund

YoonaSeo — Fri, 02 Feb 2024 16:59:35 GMT

Hi I was traveling Iceland.

When I arrived at Iceland airport, I should add to data roaming in Iceland. And I add up and paid for it. But I don’t know if it’s mistake, there is no choice what country I will pay. So I think I accidentally buy UK roaming. So I want to refund the pay.

Thank you. Call me xxxxxxxxxxxxxxxx

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Re: Refund

Christopher_G — Fri, 02 Feb 2024 18:15:01 GMT

Hi @YoonaSeo

Welcome to the community.

Did you follow the link on the 'welcome' message that you should have received when first connecting to the roaming network?

Chris

Re: Refund

bristolian — Fri, 02 Feb 2024 18:34:21 GMT

Roaming simply means using your phone on a foreign network. If you were connected to an Icelandic network, then you would have been offered data add-ons for use in Iceland.

Re: Refund

XRaySpeX — Fri, 02 Feb 2024 20:08:58 GMT

@YoonaSeo : If you have an EE SIM you will be roaming away from EE & the UK & paying EE for the pleasure.