topic Re: Unable to receive a calls from some people in Mobile Services

Unable to receive a calls from some people

michalch3 — Tue, 30 Jan 2024 10:04:33 GMT

For the last couple of days, some people can't call (but they can text me). Some others (all of them in EE) can reach me with no problem. I can call anybody. Tried calling 150 but even they were unable to call me back...

Tried resetting the phone a couple of times, turning wifi calling off and any other option I could find on/off

Any ideas?

Re: Unable to receive a calls from some people

bristolian — Tue, 30 Jan 2024 10:12:34 GMT

Have you ported a number in from another network in the "last couple of days"?

Is there any pattern to the users who can't call you - are they on particular networks, for example?

Re: Unable to receive a calls from some people

michalch3 — Tue, 30 Jan 2024 10:28:36 GMT

No, I've been with EE for 8-10 years on the same number. Same device for a year.

Giffgaff or Three users can't call me. And now EE tech support apparently -

(Hi from EE we have tried to co ntact you regarding your call back. shoult you need another call back please text CALL BACK to 150. Thank you.)

Re: Unable to receive a calls from some people

Leanne_T — Tue, 30 Jan 2024 12:16:51 GMT

Hi @michalch3

Thanks for coming here.

Is this happening in more than one area?

Have you restarted your phone?

Leanne 🙂

Re: Unable to receive a calls from some people

michalch3 — Tue, 30 Jan 2024 12:24:07 GMT

Hi @Leanne_T

Yes, it happens in the every area.

Phone restarted multiple times and after any change I tried to do in the settings of network or phone

Re: Unable to receive a calls from some people

Leanne_T — Tue, 30 Jan 2024 12:42:43 GMT

Thanks @michalch3

Please try calling us again and select the option for one of our tech guides to get this fully looked into. If you select an option for no call back this will transfer you.

Leanne.

Re: Unable to receive a calls from some people

michalch3 — Fri, 02 Feb 2024 15:00:24 GMT

Not really sure how to get to someone...?

Whichever option I choose, eventually the system wants to run diagnostics before I get connected to someone, fails to find a problem, asks me if I want a call back (of course!) but then I get a text that they were not able to call me - even though I explained the problem with pre-call text, no improvement. Getting fed up not being able to reach someone from EE....

Re: Unable to receive a calls from some people

Christopher_G — Fri, 02 Feb 2024 17:20:00 GMT

What happens if you say that you don't want a call back, @michalch3?

Chris