topic Re: no OTP verification codes received in Mobile Services

Re: no OTP verification codes received

FeralFox1 — Tue, 29 Aug 2023 08:26:51 GMT

Hi. Have you any idea what they actually ‘did’ to solve it at all? I’ve got the same issue and 150 staff member didn’t know what to do to solve the issue?
many thanks

Re: Re: no OTP verification codes received

Leanne_T — Tue, 29 Aug 2023 09:56:48 GMT

Hi @FeralFox1

Have you recently transferred your number from another network?

Can you receive texts from all other numbers?

Leanne 🙂

Re: Re: no OTP verification codes received

FeralFox1 — Tue, 29 Aug 2023 09:59:53 GMT

Yes I can.
I think the issue may be solved.
I rang 150 and they identified it was a common issue when porting from o2 to ee.

Passed it through to tech team and they’d solve it in 7 days.

at the same time I was on hold with finance company who was trying to send the otp.

when they did it from their end manually rather than automated…..my phone went crazy and I’ve received all the text messsges that I tried to get last night. About 18 pings later…looks like it was either solved quickly by ee or sending that final text has unblocked the system so to speak!

Re: Re: no OTP verification codes received

Leanne_T — Tue, 29 Aug 2023 10:14:46 GMT

Thanks for coming back and letting me know @FeralFox1

Glad to hear this is now sorted for you.

Leanne.