topic Number Pad not working to call EE in Mobile Services

Number Pad not working to call EE

porschahl — Thu, 01 Feb 2024 12:22:36 GMT

Hello I have an issue. I am trying to call EE for help and I'm pressing 1 or 2 to transfer to an agent but it won't work. I'm not sure if the number pad id not working to call EE. I have switched my phone on and off and experiencing the same issue. Pls address

Re: Number Pad not working to call EE

porschahl — Thu, 01 Feb 2024 12:21:14 GMT

Re: Number Pad not working to call EE

Katie_B — Thu, 01 Feb 2024 12:26:00 GMT

Hi @porschahl.

Welcome to the community.

I have just called 150 and tested this and can get through to an agent.

What happens when you press option one or two?

Katie

Re: Number Pad not working to call EE

Christopher_G — Thu, 01 Feb 2024 14:26:12 GMT

Hi @porschahl
Welcome to the community.

What kind of phone are you using? We'll do our best to help.

Chris

Re: Number Pad not working to call EE

porschahl — Thu, 01 Feb 2024 14:48:27 GMT

Nothing happens. It keeps repeating the instructions and then hangs up

Re: Number Pad not working to call EE

porschahl — Thu, 01 Feb 2024 14:48:29 GMT

I have an iPhone 13

Re: Number Pad not working to call EE

Christopher_G — Thu, 01 Feb 2024 15:39:43 GMT

OK, thanks @porschahl

Is your phone on the latest software?

Chris

Re: Number Pad not working to call EE

bristolian — Fri, 02 Feb 2024 08:42:05 GMT

Presumably this issue occurs on any call to an IVR where "press x or press y" is a requirement?