topic Re: Network not working in Mobile Services

Network not working

Member_5656 — Mon, 29 Jan 2024 23:46:52 GMT

Hiya,

I can't recieve a text I need for 2 factor log in. When I try to message 150, that doesn't seem to work either. Looks like my whole network just isn't working. On 'My EE' there doesn't seem to be anything wrong with my number/network.

I can't get any support as the only ways are through ringing or texting, which I can't currently do. Is there any way to troubleshoot this?? I really need access to my texts.

Re: Network not working

James_B — Tue, 30 Jan 2024 08:02:08 GMT

Hi @Member_5656,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems using your phone.

Does your phone show an EE signal in the status bar?

Is WiFi Calling turned on?

Does the Network Status Checker report any problems in your area?

James

Re: Network not working

Member_5656 — Wed, 31 Jan 2024 01:17:06 GMT

Hi James,

I have full bars and coverage is reported as excellent.

I don't seem to have an option for WiFi calling?

Re: Network not working

Leanne_T — Wed, 31 Jan 2024 08:58:03 GMT

Hi @Member_5656

Do you have a pay as you go or pay monthly account?

Leanne.

Re: Network not working

Member_5656 — Wed, 31 Jan 2024 18:13:07 GMT

Pay as you go

Re: Network not working

bristolian — Wed, 31 Jan 2024 18:34:36 GMT

When did you last use your phone for a chargeable action, such as topping up, purchasing a pack or performing any activity that incurred a charge?

Re: Network not working

Member_5656 — Wed, 31 Jan 2024 19:38:11 GMT

22nd of November

Does EE really just shut down your services without telling you?

Re: Network not working

Leanne_T — Thu, 01 Feb 2024 08:05:09 GMT

Hi @Member_5656

You can find full information and what to do if the account goes into hibernation in our What is pay as you go and flex hibernation, and how do I stop it? - The EE Community article.

Leanne 🙂