topic Re: My phone is not working and I’m abroad so what should I do? in Mobile Services

Re: My phone is not working and I’m abroad so what should I do?

MICHAELLE — Wed, 31 Jan 2024 17:02:54 GMT

We cannot use our phones abroad and been on the chat with EE yesterday who said it would work. We still have no phones and cannot call

Re: Re: My phone is not working and I’m abroad so what should I do?

MICHAELLE — Wed, 31 Jan 2024 17:04:19 GMT

We did everything that has been mentioned here and nothing has worked and now out of roaming data

Re: Re: My phone is not working and I’m abroad so what should I do?

Christopher_G — Wed, 31 Jan 2024 18:23:15 GMT

Hi @MICHAELLE

Welcome to the community.

Whereabouts are you? Do you have a roaming add-on/inclusive benefit?

Are you on contract or pay as you go?

Chris

Re: Re: My phone is not working and I’m abroad so what should I do?

XRaySpeX — Wed, 31 Jan 2024 22:07:08 GMT

@MICHAELLE : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.