No service while abroad in USA

Kattygarion55 — Wed, 31 Jan 2024 16:23:29 GMT

Hi,

I have recently became a monthly pay memeber and got the best deal I could for roaming in the USA. I arrived here on the 19th January 2024 and my phoner has never worked at all. I am not even able call ee or recieve text even though I pay for this. please can anyone help.. I cant add the device because i cant recieve message, call etc

Re: No service while abroad in USA

XRaySpeX — Wed, 31 Jan 2024 16:58:02 GMT

@Kattygarion55 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

topic No service while abroad in USA in Mobile Services

No service while abroad in USA

Re: No service while abroad in USA