topic Re: PAYG in Spain in Mobile Services

PAYG in Spain

HelenUK — Wed, 31 Jan 2024 14:51:54 GMT

Can I use my PAYG Everything Pack allowances in Spain (Canaray Islands) when I go on holiday this weekend?

I read in another thread that: "On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week," but I don't really understand what that means...

Does this mean that in order to use the allowances I have already paid for, I have to pay a further £17.50, as I'm going for 10 day?

I don't really understand "roaming" Do I have to allow (pay for) raoming to be able to use my phone on WiFi or 3G/4G?

I'm hoping the hotel's WiFi is good enough fr what I need, but just checking in case I need to use my phone (ie 3G/4G).

Thanks so much

Re: PAYG in Spain

HelenUK — Wed, 31 Jan 2024 14:46:36 GMT

Hi, I've just found this thread as I'm trying to find out if I can use my PAYG Everything Pack allowances in Spain when I go on holiday this weekend.

From the reply: "On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week," does this mean in order to use the allowances I have paid for, I have to pay this? I'm going for 10 days.

Thanks so much

Re: PAYG in Spain

James_B — Wed, 31 Jan 2024 15:08:42 GMT

Hi @HelenUK,

Welcome to the EE Community. 🙂

To use your pay as you go pack's inclusive calls, texts and data, you'll need to purchase an EU roaming daily or weekly add-on.

Please see Pay As You Go Charges for Roaming in the EU | Help | EE for more details.

Hope this helps.

James

Re: PAYG in Spain

bristolian — Wed, 31 Jan 2024 15:47:11 GMT

EE is a UK network operator, but roaming means using your phone on foreign networks - in this case, the Spanish ones. Roaming provides you with mobile network coverage abroad, whereas WiFi is just a connection between a mobile device and broadband router - this is completely independent of the mobile network.

The charge you mention, is for the use of your UK allowances on these foreign networks.

Re: PAYG in Spain

HelenUK — Wed, 31 Jan 2024 16:08:31 GMT

thank you for explaining it so clearly 😊

Re: PAYG in Spain

HelenUK — Wed, 31 Jan 2024 16:16:46 GMT

Thanks so much James, If I buy the roaming package will my normal PAYG package be frozen or is that what I'm using if I choose the roaming option?

Re: PAYG in Spain

Christopher_G — Wed, 31 Jan 2024 16:40:56 GMT

The Roaming Pass allows you to use your UK pack allowances in Spain, @HelenUK 🙂

Chris

Re: PAYG in Spain

HelenUK — Sat, 03 Feb 2024 15:58:31 GMT

Thanks so much 😊