topic Re: Caller ID in Mobile Services

Caller ID

m16dvy — Mon, 29 Jan 2024 20:16:01 GMT

Hi - fairly new to EE. People have noticed that when I text from my phone a completely different phone number is displayed as my number. How is this resolved?

Re: Caller ID

Leanne_T — Tue, 30 Jan 2024 07:47:00 GMT

Hi @m16dvy

Thanks for coming to the community.

Have you transferred your number from another network?

Does the same happen with calls?

Leanne 🙂

Re: Caller ID

m16dvy — Tue, 30 Jan 2024 08:50:37 GMT

Hi Leanne - yes recently transferred from Plusnet to EE and ported my number. I don't know whether it happens with calls too but definitely texts

Re: Caller ID

Leanne_T — Tue, 30 Jan 2024 09:03:36 GMT

Thanks @m16dvy

Do you use a third party messaging app or the installed text app?

Does the number show correct if you text NUMBER to 150?

Leanne.

Re: Caller ID

m16dvy — Tue, 30 Jan 2024 09:09:17 GMT

@Leanne_T wrote:
Thanks @m16dvy
Do you use a third party messaging app or the installed text app?
Does the number show correct if you text NUMBER to 150?
Leanne.

Hi - I use the installed text app.

The number shows correctly when I text to 150.

Re: Caller ID

Leanne_T — Tue, 30 Jan 2024 09:50:26 GMT

Thanks @m16dvy

Have you restarted your phone since you transferred the number?

Leanne.

Re: Caller ID

m16dvy — Tue, 30 Jan 2024 10:09:40 GMT

Hi - yes - several times - the transfer was about 3 months ago so updates etc.

Re: Caller ID

Leanne_T — Tue, 30 Jan 2024 10:22:45 GMT

Thanks @m16dvy

In this case, please give us a call on 150 and our tech guides will get the account refreshed for you to get this resolved.

Leanne 🙂