topic Re: Can't send and receive text abrod. Can call. in Mobile Services

Can't send and receive text abrod. Can call.

alyrasan — Mon, 29 Jan 2024 17:00:05 GMT

In Ukrain I can't send and receive text.Can call. PAYG, used this SIM in UK.

Re: Can't send and receive text abrod. Can call.

Chris_B — Mon, 29 Jan 2024 17:20:46 GMT

@alyrasan Have you restarted the device since you got there ? You are putting 44 or +44 at the start of the number if you’re trying to text a UK number? I assume you have credit on the account to pay for these texts ?

Re: Can't send and receive text abrod. Can call.

XRaySpeX — Mon, 29 Jan 2024 17:25:38 GMT

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Can't send and receive text abrod. Can call.

alyrasan — Tue, 30 Jan 2024 07:26:48 GMT

I used that PAYG SIM for making calls or texts in UK. I can't receive or send only texts. I restarted my device 2 time. Don't help.

Re: Can't send and receive text abrod. Can call.

alyrasan — Tue, 30 Jan 2024 07:29:04 GMT

Hi.

I can't receive texts for go my acounts. I restarted my device 2 time. I assume you have credit on the account to pay for these texts ? - Yes. 29.

Re: Can't send and receive text abrod. Can call.

Leanne_T — Tue, 30 Jan 2024 08:44:50 GMT

Hi @alyrasan

When was the SIM last used to make a call, send a text or topped up?

Can you make calls?

Leanne.

Re: Can't send and receive text abrod. Can call.

alyrasan — Tue, 30 Jan 2024 09:58:13 GMT

I made some calles 29.01.2024. But I can not send or receive texts.

Re: Can't send and receive text abrod. Can call.

alyrasan — Tue, 30 Jan 2024 10:00:49 GMT

I can call, but my text is not received and I do not receive its.

Re: Can't send and receive text abrod. Can call.

Leanne_T — Tue, 30 Jan 2024 10:24:01 GMT

Thanks @alyrasan

Can you try manually searching for a different network, do any show available for you try?

Leanne.

Re: Can't send and receive text abrod. Can call.

alyrasan — Tue, 30 Jan 2024 10:39:49 GMT

Thank you so much!

Re: Can't send and receive text abrod. Can call.

Leanne_T — Tue, 30 Jan 2024 10:45:58 GMT

Are texts now sending? @alyrasan

Leanne 🙂

Re: Can't send and receive text abrod. Can call.

alyrasan — Tue, 30 Jan 2024 11:18:26 GMT

О, yes. All 15 texts.

Re: Can't send and receive text abrod. Can call.

Leanne_T — Tue, 30 Jan 2024 11:36:01 GMT

Thanks for letting me know @alyrasan

Leanne.