topic Re: Roaming in Australia in Mobile Services

Roaming in Australia

Donald-B — Mon, 29 Jan 2024 10:38:24 GMT

Currently on holiday in Australia. Mostly been using WiFi but today had to use data. I had organised roaming before I left the UK. My phone now says that I don't have a SIM card and cannot connect to a network.

Anyone with any suggestions? Have tried contacting EE by phone but obviously not an option without a SIM.

Cheers.

Re: Roaming in Australia

Katie_B — Mon, 29 Jan 2024 11:11:25 GMT

Hi @Donald-B.

Welcome to the community.

Before you left the UK did you texting ROAMING to 150?

Does your phone show a NO SIM error or NO Service?

Katie

Re: Roaming in Australia

Donald-B — Mon, 29 Jan 2024 11:27:00 GMT

Hi Katie

I had Roaming set up before I left the UK. Although I have an EE SIM inserted under settings it says I have no SIM card inserted and the phone doesn't show any network.

Sent from Outlook for Android

Re: Roaming in Australia

Katie_B — Mon, 29 Jan 2024 11:30:17 GMT

Hi @Donald-B.

Have you tried removing the SIM then inserting it again?

Is your SIM pay as you go or pay monthly?

If you try to manually search for local networks does anything show?

Katie

Re: Roaming in Australia

Northerner — Mon, 29 Jan 2024 12:24:47 GMT

Hi @Donald-B

You cannot have roaming set up if you receive that message. You'll need to to speak to EE CS direct.

You can download Skype and use the number in my signature to call EE (UK office hours).

Thanks

Re: Roaming in Australia

XRaySpeX — Mon, 29 Jan 2024 12:30:35 GMT

@Donald-B : In what way did you set up roaming before you left UK specifically?

Are you on contract or PAYG?