topic Re: Roaming in Mobile Services

Roaming

jj3000 — Sun, 28 Jan 2024 14:54:42 GMT

Good day everyone, can someone tell me how to switch roaming on and off easily? I live in SW Scotland and in some places phone automatically connects to Isle of Man and charges roaming fees when I'm not there! Thanks

Re: Roaming

Northerner — Sun, 28 Jan 2024 16:57:02 GMT

Hi @jj3000

What device do you have as you can disable roaming on your device.

Thanks

Re: Roaming

bristolian — Sun, 28 Jan 2024 17:06:11 GMT

You may need to contact CS on 150 to request this, there doesn't appear to be an option on the text service.

The alternative is to disable data roaming in your phone's menu, and take one of two courses of action for voice calls & texts:

1: Use manual network selection to only use UK-EE, this may cause issues re-selecting coverage that you've lost

2: Rely on the "welcome to IOM" automated texts, and check you're on the UK network before making calls or sending texts. You can mitigate this, and incoming call costs, by having a zero spend cap.

Re: Roaming

jj3000 — Sun, 28 Jan 2024 21:38:15 GMT

Thanks Northerner - it's the Samsung A14

Re: Roaming

jj3000 — Sun, 28 Jan 2024 21:44:12 GMT

Thanks Bristolian, I guess that would work. I was really after an 'easy' way but don't think it's possible. Will probably do as you suggest.

I do get welcome to IOM texts but don't always notice them straightaway. Bit of a pain really, will try CS and see if they can refund the charges as can prove not out of Scotland using GPS records at time of roaming.

Just discovered zero spend cap - will initiate that, thanks