topic Re: Online Temporary Passcode from HSBC in Mobile Services

Online Temporary Passcode from HSBC

Palestrina — Thu, 25 Jan 2024 13:15:14 GMT

I can't receive texts with Online Temporary Passcode from HSBC. Please direct me to the right group.

Re: Online Temporary Passcode from HSBC

FibreOpticFan — Thu, 25 Jan 2024 13:44:26 GMT

you have to make sure HSBC have your number to get passcodes its not EE side

Re: Online Temporary Passcode from HSBC

bristolian — Thu, 25 Jan 2024 14:09:56 GMT

Do you have any issues receiving other text messages? Whether automated or person-to-person

Re: Online Temporary Passcode from HSBC

Palestrina — Fri, 26 Jan 2024 09:32:52 GMT

No, just this one. HSBC have my correct Mobile number and Bank details. HSBC are now asking its customers to confirm online card payments more often.

Re: Online Temporary Passcode from HSBC

James_B — Fri, 26 Jan 2024 11:21:57 GMT

Have you recently transferred your number from another network, @Palestrina?

James

Re: Online Temporary Passcode from HSBC

Palestrina — Fri, 26 Jan 2024 13:19:04 GMT

No, I;ve always been with EE.

Re: Online Temporary Passcode from HSBC

James_B — Fri, 26 Jan 2024 13:24:26 GMT

Hi @Palestrina,

As you haven't made any recent changes to your mobile account and can receive other messages successfully, I'd recommend reporting this issue to your bank.

Thanks

James

Re: Online Temporary Passcode from HSBC

Palestrina — Fri, 26 Jan 2024 13:30:25 GMT

I did tell HSBC and they said tell my service provider which is EE, but I'll try them again.

Re: Online Temporary Passcode from HSBC

James_B — Fri, 26 Jan 2024 13:38:22 GMT

Don't hesitate to contact our Technical Support Team on 150 if your bank isn't able to resolve the issue, @Palestrina

James