topic Re: Full works plan in the USA in Mobile Services

Full works plan in the USA

amesanders — Mon, 22 Jan 2024 19:50:30 GMT

Just a warning to anyone thinking of the Full works plan at 119GBP per month.

Generally good if you are in the UK/EU.

However I travel to the USA a lot and the roaming in the USA has not worked for 3 months. 2 plus months of wrangling with the helpdesk, CS and ombudsman. No refund for loss of service.

Thus paying a large amount of money for a phone you cannot use.

Consider a basic plan with add-on. Thus if you have problems you stand a better chance of getting the add-on cost refunded.

Re: Full works plan in the USA

XRaySpeX — Mon, 22 Jan 2024 19:55:09 GMT

@amesanders : Does your Full Works plan include the Roam Abroad Pass?

Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Re: Full works plan in the USA

Chris_B — Mon, 22 Jan 2024 20:01:58 GMT

@amesanders providing you’ve got the roam abroad pass then you’ll covered to use it in the USA. The roam abroad pass is for the EU, USA, Canada, Mexico,Australia and New Zealand. You also need to make sure you have roaming enabled outside of the EU. if you’re Roaming is only enabled for EU usage it'll not work in the US.

But did you try a manual network search? Did you try turning the device off/on ?

Re: Full works plan in the USA

bristolian — Mon, 22 Jan 2024 20:01:09 GMT

There are some specific requirements for US-roaming, which are quite different from any billing add-on problems you may have had.

The US networks require VoLTE (the tech underpinning 4G-calling) for voice calls, this is not currently an issue with any other country.

Billing add-ons, and the FOC roaming facility, are two different aspects to roaming.

Re: Full works plan in the USA

amesanders — Tue, 23 Jan 2024 12:58:18 GMT

There was no need to activate roaming. As mentioned I have the full works plan with the USA and 4 other countries included. I spent 2 months with the help desk. The issue is with T-mobile and other US networks. Incompatible with EE. Tried everything, EE stated the fault was outside EE's control thus - tough luck - T&C's state no refund. Now locked into a contract that i cannot use 60% of the time.

Re: Full works plan in the USA

amesanders — Tue, 23 Jan 2024 12:59:46 GMT

I did all of the above and EE did a full investigation of the US networks - no resolution and no refund. Ombudsman agreed also due to T&C's - Beware.

Re: Full works plan in the USA

amesanders — Tue, 23 Jan 2024 13:01:06 GMT

I had the full USA plan from EE. does not work and EE cannot find the issue with the US networks all are at fault. 3 months and counting.

Re: Full works plan in the USA

James_B — Tue, 23 Jan 2024 18:50:53 GMT

Hi @amesanders,

Even if you're subscribed to the Roam Abroad Pass, you'll still need to have worldwide roaming activated on your EE account to enable the use of your inclusive allowances.

EE customers can roam in the US, but will need a 4G Calling (VoLTE) compatible phone due to the 3G shutdown across the country.

James

Re: Full works plan in the USA

XRaySpeX — Tue, 23 Jan 2024 18:52:45 GMT

The Full Works plan, or any other plan, does not include the free roaming ability. You have to enable it yourself. All the Full Works plan includes is a billing add-on.

Re: Full works plan in the USA

Chris_B — Tue, 23 Jan 2024 20:10:57 GMT

@amesanders Having roaming enabled on your EE account allows your device connect to a roaming network. Add ons just keep costs down they don’t allow a roaming connection no wonder your device didn’t connect to a roaming network.

Re: Full works plan in the USA

amesanders — Wed, 24 Jan 2024 16:22:04 GMT

You should read the whole post. Roaming was/is enabled. EE has spent 2 months trying to resolve this issue. Fault is at T Mobile USA apparently.

Trying to help other users not get caught by the same issues has resulted in a lot of garbage posts. Need to exit this community!

Re: Full works plan in the USA

Chris_B — Wed, 24 Jan 2024 18:34:08 GMT

@amesanders “Fault is at T Mobile USA apparently”. And you say this now.

Everything posted on here was only given from the information provided by yourself and from that information the provided information is correct