topic I'm in Mexico and can't access my voicemail. Any suggesstions? in Mobile Services

I'm in Mexico and can't access my voicemail. Any suggesstions?

Daphne66 — Mon, 22 Jan 2024 20:31:22 GMT

I've tried adding the exit code for Mexico, which is 00 and put in front of the voicemail number and customer services number. No luck with anything!

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

bristolian — Mon, 22 Jan 2024 20:54:10 GMT

Do you have coverage of a local network in Mexico, and can you call other numbers?

What number are you calling for your voicemail? It should be +44 7953 222222 whilst abroad, you may also require a PIN to have been setup.

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

Daphne66 — Wed, 24 Jan 2024 19:05:21 GMT

Thanks for your reply.

yes, I have coverage from a network provider in Mexico.

I’ve tried calling the number you suggested for voicemail both normally from my phone and adding the exit code from Mexico before the 44 which is 00.

So, I’ve dialed 00 44 then the number for voicemail without the 0 in front.

No combination of numbers are working. Calls can come into my phone but I can’t make any calls.

Daphne

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Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

Leanne_T — Thu, 25 Jan 2024 07:45:03 GMT

Hi @Daphne66

Can you call any other numbers?

If not, what happens when you make a call?

Also, can you send texts?

Leanne.

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

bristolian — Thu, 25 Jan 2024 08:24:30 GMT

It's often far more reliable to use + instead of whatever the local international access code is. The network will transpose it to whatever is needed locally.

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

Daphne66 — Thu, 25 Jan 2024 14:58:37 GMT

Yes, I’ve tried that option as well. No luck.

Ive tried using the + before the country code and in addition to the 00, nothing works. I’ve tried every option and combination of numbers.I can’t even get through to customer service!! Is there an email for them?

I purchased a roaming package before I left the UK so this is pretty frustrating.

Thanka for your help

[Mod Edit: Removed personal information]

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

Daphne66 — Thu, 25 Jan 2024 14:59:11 GMT

Hi Leanne,

yes, texts and WhatsApp are working fine.

I can’t call any numbers in the UK or the US.

Any number that I call end up with three beeps and then goes dead.

Thanks,

Daphne

[Mod Edit: Removed personal information]

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

bristolian — Thu, 25 Jan 2024 14:54:31 GMT

I'm assuming you've replied to this forum post using your phone's email client. By including your outgoing email signature on the reply, you've posted your contact details on this forum for the world to see - an open invitation for spammers to start contacting you.

Unless the site admins beat you to it, I'd suggest editing those out ASAP.

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

James_B — Thu, 25 Jan 2024 15:01:35 GMT

Hi @Daphne66,

It could be that there is an international calling bar on your account.

I'd recommend contacting Customer Care via the help tab in the EE app so a member of the team can check.

Thanks

James

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

Daphne66 — Thu, 25 Jan 2024 21:11:57 GMT

Thanks James,

I’ll have a look at downloading the app.

Daphne

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: I'm in Mexico and can't access my voicemail. Any suggesstions?

Daphne66 — Thu, 25 Jan 2024 20:27:55 GMT

Thanks for your comment. I had no choice in how to reply. This was the only way I’ve found to get through to anyone at EE. No customer service phone lines are working from my phone and there’s no way to get through to anyone via email.

its a very frustrating situation!!