topic Re: Re: Need help. Need to speak to a member of staff in Mobile Services

Re: Need help. Need to speak to a member of staff

karenkeddy — Mon, 22 Jan 2024 14:20:02 GMT

How can I chat to somebody about using my phone while in South Africa

Re: Re: Need help. Need to speak to a member of staff

XRaySpeX — Mon, 22 Jan 2024 15:32:01 GMT

@karenkeddy : What about it? Generally we can discuss things like cost or not working.

Re: Re: Need help. Need to speak to a member of staff

bristolian — Mon, 22 Jan 2024 15:32:38 GMT

Your UK allowances will not apply in South Africa, but you can view roaming costs at https://ee.co.uk/help/mobile/roaming/roaming-costs

If you're on PAYG, ensure your phone is used in the UK before travelling. If you're pay-monthly, text ROAMING to 150 before leaving the UK. These will ensure roaming is activated and your phone has access to South African networks.

Failure to do so will result in your phone not connecting to foreign networks and thus not having coverage abroad.