topic Re: Keeping UK mobile number while living abroad in Mobile Services

Keeping UK mobile number while living abroad

RachT2024 — Mon, 22 Jan 2024 10:09:33 GMT

Hello,
I'm currently living (temporarily for studies) in France, I have been using my EE contract with a travel add-on for the last couple of months but I'm in need of a French number.

I would like to keep my UK number, but don't want to continue paying so much as my contract plus the add-on prices are now over my budget of what I can afford to spend on my phone. I have finished my contract so I am able to stop that - is it possible to go from a contract to a pay-as-you-go SIM? Can I use my existing SIM or will I need a new one?
I have read some other posts on the Community and see mentions that a PAYG SIM needs to be used in the UK for it's first use (is this information correct??), I won't be able to use it in the UK as I am not there and cannot get back to the UK for a number of months. Will I be able to use it in France just to start it and use once in a while to keep the PAYG number for the time I am abroad?

As I don't have access to an EE store here, is it possible to arrange all of this online or over the phone?

Thanks in advance for any advice!

Re: Keeping UK mobile number while living abroad

XRaySpeX — Mon, 22 Jan 2024 10:16:31 GMT

@RachT2024 : Yes, you may cancel your contract with 30-days notice & ask for it to be moved to PAYG. Your existing SIM will become a PAYG plan.

However, you won't be able to use it abroad until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network.

Re: Keeping UK mobile number while living abroad

bristolian — Mon, 22 Jan 2024 10:29:57 GMT

@RachT2024 wrote:

Will I be able to use it in France just to start it and use once in a while to keep the PAYG number for the time I am abroad?

You have read correctly re first activation in the UK, and there is no exemption for "just to start it" - the restriction prevents any use. Allowing one use abroad then prevention, would be to work around the technical restriction that prevents first use abroad.

Your only option would be to post your SIM to a trusted friend or relative in-time for the changeover. Once the pay-monthly contract has stopped and the SIM becomes a "new PAYG" one, get them to use it on EE's UK network to activate and enable roaming, and then post it back to you abroad.

Re: Keeping UK mobile number while living abroad

RachT2024 — Mon, 22 Jan 2024 11:51:19 GMT

Thank you for your help - I'm glad to hear I can use the same SIM 🙂

Re: Keeping UK mobile number while living abroad

RachT2024 — Mon, 22 Jan 2024 11:53:28 GMT

Okay, thank you for sharing this information 🙂

Re: Keeping UK mobile number while living abroad

XRaySpeX — Mon, 22 Jan 2024 12:53:56 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.