topic Re: Re: Not receiving texts abroad in Mobile Services

Re: Not receiving texts abroad

VK1549 — Sat, 20 Jan 2024 02:23:41 GMT

EE is not good provider I have been customer last 10 years plus When I travel Have always problem receiving SMS txt I am travelling south east Asia and have paid £7.82 for 100 txt but not getting connected or able to receive or send txt I am thinking of complaint to Ofcom to fine EE

Re: Re: Not receiving texts abroad

VK1549 — Sat, 20 Jan 2024 02:25:46 GMT

EE is most hopeless provider switch to Vodafoone if you are travelling abroad

Re: Re: Not receiving texts abroad

VK1549 — Sat, 20 Jan 2024 04:46:01 GMT

Do not trust EE as provider

if you are travelling South east Asia

Re: Re: Not receiving texts abroad

VK1549 — Sat, 20 Jan 2024 04:47:17 GMT

Hope less people in UK customer team

Re: Re: Not receiving texts abroad

Katie_B — Sat, 20 Jan 2024 07:09:01 GMT

Hello @VK1549.

I am sorry to hear you are unable to receive texts whilst abroad.

Did you activate roaming before leaving the UK by texting ROAMING to 150?

Are you able to send texts OK?

What add-on do you have?

Speak soon,

Katie

Re: Re: Not receiving texts abroad

XRaySpeX — Sat, 20 Jan 2024 09:25:35 GMT

@VK1549 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: Not receiving texts abroad

bristolian — Sat, 20 Jan 2024 10:27:19 GMT

@VK1549 wrote:

I am thinking of complaint to Ofcom to fine EE

Ofcom don't handle individual customer complaints, they expect you to use provider's internal process first.

A methodical approach may be best here - does your phone show a connection a local network in your host country? You need that to use mobile-based services such as calls, texts & mobile data.