topic Can’t make calls despite being on unlimited call contract. in Mobile Services

Can’t make calls despite being on unlimited call contract.

JDS99 — Fri, 19 Jan 2024 13:52:51 GMT

I have an eSIM now but not I’m sure it’s because of that, but each time I make an outgoing call it says I’ve reached my credit limit. My bill isn’t over due, nor is it due to be paid today either! Any reason this is happening? Anything that can be done to fix it?

Re: Can’t make calls despite being on unlimited call contract.

Leanne_T — Fri, 19 Jan 2024 15:19:39 GMT

Hi @JDS99

Thanks for coming here.

Are you calling a UK mobile/Landline number?

Are you in the UK?

Leanne 🙂

Re: Can’t make calls despite being on unlimited call contract.

bristolian — Fri, 19 Jan 2024 15:23:12 GMT

What is the exact wording of this credit limit message? And is it an audible announcement or on-screen?