topic Re: Re: Roaming tariffs, Ukraine in Mobile Services

Re: Roaming tariffs, Ukraine

ViktoriaK — Fri, 19 Jan 2024 12:14:30 GMT

Hello, I’m a bit confused, yesterday I’ve received message that calls and data in free in Ukraine and today morning got none , everything is blocked and I can’t call or text anyone except using wi-fi. Can you clarify this please ?

many thanks

Re: Re: Roaming tariffs, Ukraine

bristolian — Fri, 19 Jan 2024 13:15:07 GMT

Are the symptoms identical across all 3 Ukraine networks? When you say you can call over WiFi, do you mean using an app such as WhatsApp, Messenger or Skype? If so - all that proves is your phone has a working internet connection.

Re: Re: Roaming tariffs, Ukraine

Christopher_G — Mon, 22 Jan 2024 09:20:58 GMT

Hi all.

Some of our customers have incorrectly been sent a text to say their usage would be free of charge. Sorry for any confusion this might have caused. Because of this, we will cover the costs of calls, texts and data used in Ukraine from January 10th to 23rd (inclusive).

You don’t need to do anything, and will see this reflected on your bills.

Chris

Re: Re: Roaming tariffs, Ukraine

chrisdb — Tue, 17 Dec 2024 16:24:52 GMT

So it would appear that EE decided to shun the urging of the European Commission to continue including calls to and from Ukraine....

Frankly, quite shameful. EE are not a small company. The charges to and from Ukraine are extortionate, and given the situation frankly heartless.

£7.50 a day to use one's allowance in Ukraine is simply extraordinary. A disgrace.